MBA Services

MBA Services Management

MBA Services Management is a two-year fulltime Specialized Management Programme that intends to throw open more opportunities for the students in various growing service sectors.

The programme is composed to prepare the students to gain expertise in the fields of Marketing, Finance, Human Resources, Operations as well as acquire skill sets in various domains of the Services industry that range from IT / BPO/ KPO to Telecom, Hospitality to Healthcare, Real Estate to Media, Airlines to Banking, Financial Services to Business Consulting.

As even the so called ‘manufacturing sectors’ are becoming more and more service oriented in their approach and philosophy, students of MBA – Service Management are prepared to play diverse and significant role as enablers and facilitators of the paradigm shift. As the theme of the program is ‘Services’, it recognizes the unique aspects & challenges of services and develops specialized competencies required for the service domain. This program enhances skill sets in the area of service strategy, service design, service delivery, service marketing, CRM, service quality, etc.

However, the unique ‘dual specialization’ model of the program prepares students to assimilate various functional aspects of business and hence placing them suitably as business managers. The program aims in creating differentiators and potent business partners who would carve a niche for themselves and thereby creating and enhancing the competitive advantage for the business which they’re a part of.

The course is constantly updated to include contemporary topics like Service Operations Management, World Class Service Management & Innovation Management in addition to the regular subjects both in the functional & sectoral electives. The programme harbingers in developing competent business leaders with requisite skills in strategizing and managerial techniques which equips them in solving unique business problems.

Academic Rigor of the Course

The two-year full-time MBA Services Management programme with dual specialization focuses on the concepts of General Management in the first year and Functional Domains in the second year. The programme encompasses six trimesters covering 54 subjects in totality.

It endeavors to synthesize, organize and deliver knowledge through an effective teaching methodology of classroom tutelage, projects, guest lectures and regular assessment in the form of assignments and examinations.

Case studies and corporate projects form an integral part of the course outline that enable students to acquire the perfect combination of academic and practical knowledge. The programme also encourages incremental learning by employing management solutions to real life corporate problems.

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